Program

13:30

Welcome coffee

14:00

Setting the stage: A Devoteam welcome

Henrik Madsen, CEO of Devoteam's ServiceNow unit, kicks off the day with an inspiring welcome, outlining the vision for digital transformation and the key themes that will be explored throughout the conference.

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CEO, Devoteam Technology Consulting
14:15

The Swedish ServiceNow perspective

Country Manager Sweden at ServiceNow
Director, Solution Consulting Sweden at ServiceNow
14:45

Making an Impact

ServiceNow AI Agents don’t just assist, they take action. Damien Davis from ServiceNow presents Agentic AI for business transformation.

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Senior Director, IMPACT Advocacy at ServiceNow
15:15

Implementing ServiceNow using next-generation agile techniques in Orange Business

Although considered a modern project management method by most, Scrum was formally introduced in 1995, celebrating its 30th anniversary this year. In recent years, next-generation agile techniques have emerged, addressing several classic agile issues, including their application beyond the software domain, scaling, and coordinating large and complex projects. In this session, an overview of next-generation agile techniques is presented, along with their use during a large-scale, three-year ITOM/ITSM program at Orange Business Scandinavia.

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Senior Project Leader/Program Manager, Basefarm Orange
15:45

Coffee break

16:00

From Factory Cells to Digital Cells in IT Operations

How do you run IT like a factory?

Inspired by Sandvik’s Industry 4.0 Lighthouse Factory in Gimo, this session shows how IT operations can apply factory principles of standardisation, automation, and data-driven improvement. With ServiceNow CSDM as the backbone, the concept of digital production cells unlocks speed, quality, and resilience.

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Enterprise Architect, Team Lead Center of Excellence & Innovation - Enterprise Workflow at Sandvik Group
16:30

Taking IRM from concept to reality - across six countries and 20,000 colleagues

Telia Company has adopted ServiceNow as its single platform for GRC and IRM to deliver a real-time view of risk and compliance across all our markets. This session will review how Telia has taken ServiceNow's out-of-the-box IRM experience to the next level, enabling all business units across the organisation to effectively and efficiently work with risk and compliance for their Entities, while retaining full transparency for the company's central Risk Management function.

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Group Integrated Risk Management Lead at Telia
17:00

Transformation Titans: A candid Conversation on Platform success

Senior Project Leader/Program Manager, Basefarm Orange
Group Integrated Risk Management Lead at Telia
Senior Director, IMPACT Advocacy at ServiceNow
CEO, Devoteam Technology Consulting
Enterprise Architect, Team Lead Center of Excellence & Innovation - Enterprise Workflow at Sandvik Group
17:30

Closure

17:45

Bubbles & networking

18:30

Dinner