Speakers
Henrik Madsen CEO, Devoteam Technology Consulting
Setting the stage: A Devoteam welcome
Henrik Madsen, CEO of Devoteam's ServiceNow unit, kicks off the day with an inspiring welcome, outlining the vision for digital transformation and the key themes that will be explored throughout the conference.
Damien DavisSenior Director, IMPACT Advocacy at ServiceNow
Making an Impact
ServiceNow AI Agents don’t just assist, they take action. Damien Davis from ServiceNow presents Agentic AI for business transformation.
Paul CuypersSenior Project Leader/Program Manager, Basefarm Orange
Paul Cuypers is an experienced and certified manager with expertise in program management, project management, organizational change, and testing. Additionally, he serves as an agile coach, author, and independent researcher based in Norway. Over the years, Paul has worked on naval defense, shipbuilding, banking, offshore, and IT-related projects. He is an international speaker and trainer on topics such as Next-Generation Agile, Capability Thinking, and managing project uncertainty. Paul enjoys developing new project management methods and theoretical models, striking a balance between practical results and enhanced academic understanding.
Implementing ServiceNow using next-generation agile techniques in Orange Business
Although considered a modern project management method by most, Scrum was formally introduced in 1995, celebrating its 30th anniversary this year. In recent years, next-generation agile techniques have emerged, addressing several classic agile issues, including their application beyond the software domain, scaling, and coordinating large and complex projects. In this session, an overview of next-generation agile techniques is presented, along with their use during a large-scale, three-year ITOM/ITSM program at Orange Business Scandinavia.
Martin PlougGroup Integrated Risk Management Lead at Telia
Taking IRM from concept to reality - across six countries and 20,000 colleagues
Telia Company has adopted ServiceNow as its single platform for GRC and IRM to deliver a real-time view of risk and compliance across all our markets. This session will review how Telia has taken ServiceNow's out-of-the-box IRM experience to the next level, enabling all business units across the organisation to effectively and efficiently work with risk and compliance for their Entities, while retaining full transparency for the company's central Risk Management function.
Tomas EkströmEnterprise Architect, Team Lead Center of Excellence & Innovation - Enterprise Workflow at Sandvik Group
From Factory Cells to Digital Cells in IT Operations
How do you run IT like a factory?
Inspired by Sandvik’s Industry 4.0 Lighthouse Factory in Gimo, this session shows how IT operations can apply factory principles of standardisation, automation, and data-driven improvement. With ServiceNow CSDM as the backbone, the concept of digital production cells unlocks speed, quality, and resilience.
